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Orders & Delivery
How do I check the status of my order?
When an order is placed and the transaction is successful, VegaaH sends you a payment confirmation email. Vegaah is a payment gateway that helps merchants accept online payments.
The orders are processed at the merchant’s end. To check the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can report here.
I did not receive the order confirmation email from the seller. What should I do?
The orders are processed at the merchant’s end. When an order is placed successfully, the merchant sends an order confirmation email.
If you haven’t received the order confirmation email from the merchant, double-check your promotions, updates folder, or SPAM inbox. If the order confirmation email is not found, we suggest that you contact the merchant. If the merchant is not able to resolve your issue, you can raise a request with us here.
My order has not been delivered yet. Can you help me?
The orders are processed at the merchant’s end.
Vegaah is a payment gateway that helps merchants accept online payments.
To know the status of your order delivery, we suggest that you contact the merchant.
Payment Related
How can I check my order payment status?
When an order is placed and the transaction is successful, you will receive a payment confirmation email from vegaaH. Vegaah is a payment gateway that helps merchants accept online payments.
If there is no payment confirmation, this may mean that the transaction failed. If the amount is debited from your account, it should get auto-credited within 3-5 working days.
If you still have an issue, you can report the same here. For the fastest resolution, please mention the payment date and provide your order ID.
I have made the payment, but did not get any payment confirmation. What should I do?
If the payment has been successful, you will receive a payment confirmation email from vegaaH. If you do not see the email, double-check your promotions, updates folder, or SPAM inbox.
If there is no payment confirmation email, this may mean that the transaction failed. If the amount is debited from your account, it should get auto-credited within 3-5 working days.
If you still have an issue, you can report the same here. For the fastest resolution, please mention the payment date and provide your order ID.
I haven't received the OTP to make the payment. What should I do?
VegaaH is a payment gateway that helps merchants accept payments using multiple payment modes such as net banking, UPI, wallets, etc. If you have initiated a payment using any payment platform ( For example, Paytm, PhonePe, Net banking, etc) and the OTP is not received, we suggest that you reach out to the payment platform or the merchant.
If the merchant is not responsive, you can report the issue here.
Refunds
I have not received the refund for my cancelled order. What do I need to do?
A refund amount may take 5 to 7 working days to be credited to your account.
The refund duration may differ depending on the factors, including the merchant’s refund policy, payment mode, etc. The refunds are processed at the merchant’s end. If the merchant has initiated the refund, you would have received a ‘refund initiated’ email from vegaaH and can expect the amount to be credited to your account within 5 to 7 days of the date the email was received.
If you have not received any refund-initiated email, we would suggest that you contact the merchant. If the merchant is not responsive, you can report the issue here.
What is the status of my refund?
The refunds are processed at the merchant’s end. VegaaH is a payments platform that helps businesses accept payments. If the merchant has initiated the refund, you would have received a ‘refund initiated’ email from VegaaH and can expect the amount to be credited to your account within 5 to 7 days of the date the email was received.
If you have not received any refund-initiated email, we would suggest that you contact the merchant.
If the merchant is not responsive, you can report the issue here.
I have not received my refund even after 7 working days. Can you help me?
If you have not received your refund even after 7 working days, you can report your issue here. For the fastest resolution, please mention the payment date and Order ID.
Disputes and Chargeback
What is a chargeback and a dispute, and the difference between them?
A dispute is a claim filed by either a cardholder or the issuing bank. There may be multiple stages involved in a dispute until a resolution is reached. A chargeback is one stage in the dispute life cycle.
If the dispute resolution is not reached during the inquiry stage, a chargeback is initiated by the seller, where the seller reverses the transaction, and the customer receives their money back.
How can I open a dispute or chargeback with a seller?
You can open a dispute by clicking here within 30 days of making the payment.
A dispute request may be raised where
Payment is made, but the order is not delivered (we recommend that the buyer wait for at least 7 days from the date of payment before raising the dispute request in this case)
Order received, but varies significantly as compared to what was shown on the seller’s website.
Once a dispute request is received, vegaaH works with both buyer and seller and collects the necessary documents. If the buyer wins the dispute, a chargeback is initiated by the seller, where the seller reverses the transaction, and the customer receives their money back.
How can I report a dispute with a bank?
A buyer who wants to officially raise a dispute on a card payment may reach out to the issuing bank with details of the transaction, including order ID, UTR number, and payment details as may be necessary. You can get these details from the payment confirmation email that VegaaH sends at the time of a successful payment. You can contact your home branch or any other branch to report the dispute.
Report a fraud
How do I report a suspicious transaction?
If you see any suspicious or unauthorized transactions, you can report your issue here. Do mention your UTR and payment date on the form for the fastest resolution. We would also suggest that you make sure that the suspicious activity or unauthorized transaction has not been made by a family member using your card without your knowledge, or is related to a prior authorized auto-debit, as in the case of periodic subscription plans.
I did not receive my order even after 10 days. I want to report a fraud case.
The orders are processed at the merchant’s end. Vegaah is a payment gateway that helps merchants accept online payments. To get the status of your order delivery, we suggest that you contact the merchant.
I am trying to reach the merchant, but the merchant is not responding. Can you help?
Orders are processed at the merchant’s end. If the merchant is unresponsive, you can report here. For the fastest resolution, please mention the payment date and order ID along with your concern in the message box.
